Since 1978, Onstage Systems has always been a culture of family friendliness. Every day, we walk what we preach here. Throughout the company you will see our values of kindness and compassion practiced by all of our team members. We work really hard here and we have the best time doing it. We also know how to have fun. Just ask any of our team members of crazy antics that happen when we come together.
From the ground up, we offer design, production management, audio, lighting, video, backline, and staging for some of the biggest recording artists and most eminent events in the US! If this is something that excites you, and you are looking for an opportunity to join an incredible industry, we’d love for you to apply for a job with us. Send your resume to employment@onstagesystems.com.
Inside Sales Agent / Office Assistant
Hi output/high energy group of rock-stars seeking it’s newest addition to our family!
This person will be responsible to the Business Development Manager and will provide essential support duties to both Sales and Administration Teams. We are looking for a dependable, task oriented, self starter to serve as our customer relations and inside sales agent with a presence to our front office.
Your experience and comfort of handling customer needs and inquiries on the phone are of utmost importance and will serve you well in this position. Additionally, you must have a commitment to a personal and professional approach with appearance and demeanor.
Important Skills and Qualities:
Dependable commitment to a Monday to Friday schedule. A cooperative personality, task and detail oriented, excellent written and verbal communication skills, high energy but low key vibe, able to do multiple tasks, inherent problem-solver, organized and with a desire to take on a supporting role that is a valuable asset to the company.
Duties include:
Administrative & Customer Relations:
Being on the front lines, you are the face of the company: Answering calls as they come in, greeting clients when they visit our shop and answering our incoming emails for client requests and directing them to members of our team. Keeping up with inquiries to ensure the Sales team has answered all requests within 24 hours.
Maintain the culture, brand, and personality of the company and upholding their core Values of Onstage.
File the daily credit card batch reports with the credit card forms.
Post show, customer satisfaction results, and assist AP with collection efforts.
Reference staff schedules and appointments in order to be able to effectively inform inquirers of staff whereabouts.
All other duties necessary across all departments of the Onstage team to ensure a smooth and cohesive operation.
Work within MS and Google Office products as well as Flex rental solutions.
Sales Support/ Inside Sales
Process incoming emails and phone calls directed to our Sales Team. Customer follow up to ensure all calls are answered.
Learning our inventory system and handling all over-the-counter orders directly, operating in a specified process for taking orders and keeping up with incoming calls and online requests.
Maintaining and growing client relationships through care, responsiveness and being nible when needed.
Assist the sales team in ensuring new clients are entered into our system, and keeping those records updated. Additionally working with Administration on over-the-counter (OTC) order to ensure items are covered with certificates of insurance (COI’s) and payments.
Assist the Sales team with coordinating sub-rentals as they pertain to active quotes within our inventory control software (FLEX).
Job Description:
Full time presence to oversee that sales processes are maintained and performing efficiently. The person who fills this position should possess strong interpersonal skills and value growth within themselves and the company. This position will require occasionally working beyond a “normal” business day may include working on time-sensitive deadlines that will require diligence and effort to accomplish a given task. In conjunction with assisting the Administration, this position will require a strong and infallible organization skills along with the ability to maintain a pleasant demeanor in high stress circumstances. Exceptional customer service skills is vital for the person fulfilling this position.
Learning and becoming proficient in the Inventory and Quoting program (FLEX) is primary for this position to succeed. The goal of this position will be to learn the “ways” of Onstage Systems and play a supportive role to the Sales Team as a whole.
Prerequisites:
- Sales experience preferred (in any industry)
- General production knowledge or background preferred
- Ability to lift 50 pounds
- Valid Driver’s License with a clean abstract.
- Reliable transportation
- Experience with working in a team environment
- Sitting and standing for long periods of time
- Oral communication via telephone and in person
- Ability to view computer monitor for extended periods
Pay:
Hourly pay in range from $15-18 based on experience and general knowledge. Full time position, with yearly vacation after completion of 1st year and employer subsidized insurance option. Employer offers yoga in house twice a week and financial freedom sessions once a year as an added bonus.
Hours:
40 hours every week on average.
Please send resume to employment@onstagesystems.com. Serious inquiries only!
We will be hosting phone interviews 11/15, 11/20 and 11/21/2019. Final interviews are in person 11/25 or 11/26 with an offer to our candidate no later than 12/2/2019.
Start date is 12/5/19.
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We are always looking for talented freelance and on-call technicians in audio, video, lighting, staging, backline, projection, as well as riggers to add to the team!
Other positions available
- Seasonal part-time stagehands
- CDL Truck Driver(s)
We are always looking for talented freelance and on-call technicians in audio, video, lighting, staging, backline, projection, as well as riggers to add to the team!
